Contact Us
Got a question about one of the online casinos listed on bradegeland.com, spotted something that needs updating, or just want to flag feedback on a review? This page explains how to reach us and what we can help with — and what we can't.
How to reach the editorial team
You can email us at [email protected] for anything related to the content on this site — casino write-ups, bonus details, comparison tables, or general feedback. We read every message and aim to reply within a couple of business days, though it can take longer during busy periods.
When you write in, it helps to be specific. Let us know which casino or page you're referring to, and if you're flagging an error — say a bonus figure that's changed or a licence detail that's out of date — include a link or screenshot where possible. We rely on operators keeping their terms current, so reader tips genuinely help us keep listings accurate.
What we can and can't do
We're an independent review and comparison site, not a casino operator, a payment processor, or a regulator. That means there are some things outside our control, and we'd rather be upfront about it than leave you waiting on an answer we can't give:
- Account issues, deposits, withdrawals, or verification (KYC) delays need to go through the casino's own support team — they hold your account and personal details, not us.
- Disputes over a bonus, a wagering requirement, or a withdrawal amount are also a matter for the casino directly; check the operator's terms and conditions page first, since most disputes come down to a condition that was missed at signup.
- We don't process payments, issue refunds, or have access to any player's account information.
- If you're concerned about your own gambling habits or a family member's, our responsible gambling page lists tools and support services worth looking at before anything else.
If your message is really a question for a specific casino's support desk, we'll usually point you in that direction rather than trying to answer on their behalf — we don't have the authority to make account decisions for any operator we cover, including the sites reviewed on this page... (see our About Us page for how we research and rank operators).
Report an error or suggest a correction
Casino offers change often — bonus percentages, free spin counts, and wagering terms are all set by the operator and can be updated without notice. If you notice a mismatch between what's shown on bradegeland.com and what a casino currently advertises, tell us. We fact-check listings periodically, but reader reports are one of the fastest ways we catch changes.
The same goes for licensing information, payment method availability, or state eligibility — these details shift as US regulations evolve state by state, so a heads-up from someone who's just checked a casino's site directly is genuinely useful to us.
Before you write in, a few things worth checking first
- Read the casino's own bonus terms page — most questions about wagering requirements, expiry dates, or maximum withdrawal caps on a bonus are answered there directly.
- Check our Terms and Conditions page if your question relates to how we operate this site, our disclosures, or how we handle commercial relationships with operators.
- If you're outside the US or looking for options not tied to standard US state licensing, our page on Non GamStop casinos covers a different set of considerations entirely.
- If your concern is about gambling behaviour — yours or someone else's — start with the responsible gambling resources rather than waiting on an email reply.
What happens after you send a message
We review incoming messages in the order they arrive. Straightforward corrections or factual reports are usually the quickest to action. General feedback and suggestions get read and considered for future updates, though we can't guarantee an individual reply to every message given the volume we receive. Enquiries that need a longer answer — like a detailed question about how we assess and rate casinos — may take a little longer to turn around.